ITIL(r), 4 represents new ways to work that have evolved with the digital revolution. ITIL, in particular, is still a key tool for Service Management. However, you can now integrate its use with a wide range of new ways to work (DevOps and Agile, SIAM and Site Reliability Engineering). A lot of new and improved technologies have emerged since ITIL v3 was published in 2006. There are many new technologies that need to be managed. These changes are reflected in ITIL 4. Below are some frequently-asked questions about ITIL 4. These questions include answers that explain why it is needed, what it does, and how it differs to ITIL v3.
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Q: When will ITIL 4 be released?A. The first ITIL 4 Foundation exam is scheduled for February 28, 2019. Advanced levels will be available in the summer 2019.
Q: Should I take v3 Foundation if I have completed v3 Foundation? A: ITIL 4 Foundation is required if you want to continue your ITIL 4 education. Global Knowledge will offer blended delivery options, including on-demand, classroom and virtual delivery.
Q: Should I abandon my v3 training and wait for ITIL 4, or should I just stop? A: No. ITIL v3 qualifications will still be recognized in the ITIL 4 scheme. Many of the subject areas are covered in both ITIL V3 and ITIL 4, so if you have the skills, get them now. If you were going to need to drive somewhere, you wouldn’t wait for a new car.
Q: Should my company switch to ITIL 4 right away?A: ITIL 4 refers to the most recent version. It makes sense to get it as soon as possible in 2019. ITIL 4 is a good starting point if your organization has not seen ITIL before. It’s a different story if your company has invested heavily in ITIL V3. ITIL V3 language is used. Your organization has ITIL V3 processes in place. You might also have governance, tools, and workflows that are built around the ITIL 3 service lifecycle. ITIL 4 could be like introducing the modern “U.S.” to an organization. An organization that speaks “Ye Olde 17th Century English” well might be able to use ITIL 4. They can communicate with each other, but their propensity to miscommunication, lack clarity, disillusionment, and apathy increases. This is magnified if ITIL 4 students are less experienced than their ITIL v3-trained superiors. This can be very dangerous.
I recommend that your IT service management strategists look into ITIL 4. Consider whether the risks of the changes are worth the risk of switching over straight away or using a more measured approach. Create a plan for their continued education. ITIL 4 looks intriguing and I’ve received very positive feedback from customers sessions so far.
Q: What is the scheme like?A: It is much more simplified! There are two tracks. The first leads to a Certified ITIL Managing Professional designation that has a more tactical and operational focus. The other is the Certified ITIL Strategic Leader qualification. Its name gives you an idea of its focus.
Figure 1 https://www.axelos.com/itil-update
Q: I see that there is a common module among the streams. Do I have to take it twice? A: No, thankfully. It appears that this module will draw upon much of the outstanding material from the current ITIL Practitioner qualification.
Q: Is there a shorter Foundation bridge exam than the one we took from ITIL V2 to ITIL V3? A: No. Everyone will take the same foundation exam. Global Knowledge will recognize your previous ITIL knowledge. This will allow you to prepare for the ITIL 4 Foundation exam. A condensed foundation bridge course will be offered that will lead to the same ITIL foundation exam.
Q: What is the ITIL Management Professional Transition course? This course is for current ITIL Experts and those with 17 points in t