IT best practices have evolved just as the IT environment has changed over the past decade. ITIL(r), Foundation is a key industry staple. It provides a lifecycle for IT services management and prepares professionals to become ITIL certified.
It’s now getting an upgrade.
ITIL 4 Foundation was officially launched on February 28, 2019. This update, which is the first since 2011, addresses the new processes and vocabulary used in modern IT including DevOps and Agile IT development.
What will you learn?
ITIL 4 Foundation students will learn the most current best practices in ITSM management (ITSM), the new terminology used by organizations within ITSM, and how DevOps and Agile are affecting ITSM.
This course will also cover:
How ITIL can help organizations adapt and adopt service management.
These are the four dimensions of service management.
The activities and interconnections of the service value chain.
Students in classrooms will be able to take the ITIL 4 Foundation certification exam at the end of class. Students enrolled in instructor-led, live virtual classes will be issued a voucher that allows them to schedule their exam via proctor.
ITIL(r), Guarantee: Global Knowledge offers a pass guarantee on the ITIL 4 Foundation exam for students who fail the exam the first time. These students will be eligible for a free Virtual Classroom Live session and will be issued a voucher to retake their exam.
Who should attend?
This course is designed for ITIL Foundation certified individuals or anyone who is interested in integrating IT with business, controlling IT costs or improving IT service quality and balancing IT resources effectively.
This course is mandatory for all IT professionals:
IT project or team members
Operators of networks
Analysts in business process
Managers and staff of the help desk
Managed service providers
What does this all mean for ITIL v3
ITIL v3 continues to be relevant and is a valuable tool for individuals and organizations as they strive to improve IT operations. All ITIL certifications are valid.
Global Knowledge offers an ITIL 4 Foundation Bridge course for ITIL v3-certified professionals to facilitate a smooth transition to ITIL 4. This course explains the key differences in ITIL v3 & ITIL 4 and prepares students to pass the ITIL 4 Foundation exam.
What will it mean for your career and job?
ITIL certification shows that ITSM professionals have been trained in best practices and how to integrate them at an organizational level. This allows them to save time, reduce waste, and avoid costly IT rework.
Your business processes and IT solutions are not the same. ITIL is here to help you navigate through the storm. ITIL is a global best practice that can be used to transform and grow your business in turbulent times. It is scalable, reliable, and globally accepted. Keep calm. ITIL is your solution.
ITIL certifications are often well-paid. ITIL v3 Foundation has been consistently one of the highest-paying IT certifications for the past decade. ITIL v3 was ranked 19th worldwide in terms of salary in 2018 and eighth in the U.S. in 2017.
ITIL professionals are in high demand as IT is increasingly intertwined with business needs. ITIL 4 Foundation certification demonstrates your ability to align IT and business objectives. It also sets you up for more advanced ITIL certifications.
ITIL 4 Foundation
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