Implementing ITIL(r) (Information Technology Infrastructure Library)
IT executives are constantly looking for new ways to manage their departments in today’s environment of tight budgets, delayed project completions, and staff reductions. Technical competence is not enough. IT organizations must not just focus on technology but also people and processes.
ITIL is the most accepted approach to IT service management. It is applicable to all those involved in the delivery and support of IT services. How can you determine if your company needs ITIL? How can your business start an ITIL project. These questions can be answered by the following list. It will also explain the importance of ITIL implementation for your team.
#1. ITIL Lowers Total Cost of Ownership (TCO)
Once expectations are established between IT and business users, complete services can be outlined. The goals and objectives can also be clearly defined through ITIL implementation. It is much more efficient to be aware of what is expected at all stages than to try and guess. The business would know what parts of the project IT would support and what parts may be taken by a third party. All costs can be accounted for upfront, which gives a clear cost of ownership that can be quantified.
#2. ITIL provides a roadmap for IT
ITIL is a best practice roadmap that can be used to view a project from an IT management perspective. ITIL can be accessed to help with all aspects of an operation. Each project can be evaluated and implemented in a consistent manner, from the costs and services to the timeline and delivery milestones. ITIL can be used by IT managers to streamline various services and processes as well as to identify any problems with supported services or systems.
#3. ITIL uses a Common Language
ITIL allows for communication and understanding between departments. This is a huge advantage for both technology providers and businesses, as it creates a common language. ITIL can identify the terminology used for each software application, hardware, and network. Once this information is established, support can quickly identify and address the issue without additional input from the user.
New Horizons is constantly discussing workplace trends with clients and leading vendors. We also discuss industry trends and real-life problems. New Horizons can help businesses like yours to leverage our knowledge experts to discuss strategies and implementation as well as troubleshooting.
Click here to learn more about our ITIL training. If you found this article useful, interesting, or helpful, please use the “Social Share” buttons below to share it with your networks.
Click here to find out more about IT training.