ITIL 4 education has been slowly revealed for nearly 12 months. The halfway point is nearing, so I’m committing my thoughts and Global Knowledge’s thoughts for printing. I also have some tips to help you continue your ITIL education.
ITIL 4 Foundation – A true bedrock
I will admit that I was surprised by many aspects of the ITIL 4 Foundation story, since it was released in February 2019. The first was the almost immediate abandonment of ITIL Foundation v3 Foundation. Key contributors to this situation may be the fact that you can still take ITIL v3 intermediate classes with your ITIL 4 Foundation qualification. This is in addition to the 13-year wait for “something new” at the level. The second factor was the strength of the support provided for the new ways to think that were introduced in the ITIL 4 text. ITIL’s demise rumors are grossly exaggerated
ITIL 4 Managing Professional Transformation – The “next level expert”
As I type this, the ITIL 4 managing professional provides those who have the ITIL 3 Expert or 17 points under the ITIL V3 scheme with the opportunity to transition to the ITIL 4 management professional designation. This course is a 4.5-day course that covers many of the new concepts. It is for ITIL enthusiasts who are already likely to be ITIL devotees. The extended discussion on how to improve upon the new guidelines is particularly useful.
ITIL 4 Specialist Create Deliver, Support (CDS), – The “core ITSM” one
This is the first title in a series of four ITIL 4 Managing Pro Transition titles. The ITIL 4 Foundation qualification is required for all “next-level” ITIL 4 courses. CDS provides an understanding of how to combine different value streams and activities in order to create, deliver, and support IT-enabled services and products. It also teaches you relevant methods, methods, and tools. This course will give you an understanding of service quality, service performance, and improvement methods. This course is essential for anyone who works in support or designing new services.
ITIL 4 Strategist: Direct, Plan, Improve (DPI). This is the “don’t attempt to adopt ITIL 4 with it” approach.
We will also be releasing DPI along with CDS. It gives you the skills and direction to create an IT organization that is “learning and improving”. It gives practitioners a practical and strategic way to plan and deliver continuous improvement with the required agility. This is without a doubt the pre-requisite to any improvement program.
ITIL 4 Specialist Drive Value (DSV), a “collaboration, co-creation of value one”
The DSV course will be available in 2020. This course is for you if your goal is to learn about all types of interactions between service providers and their customers, suppliers, and partners. It also includes key CX and UX concepts. I have spent a lot of time in this area during my career and I am excited to help develop Global Knowledge’s courseware.
ITIL 4 High Velocity IT – The “end-to end go faster stripes” ITIL
DSV will co-star with HVIT when it takes to the stage. This course is for you if your future involves understanding how digital organizations and digital operating systems function in high-speed environments. This course focuses on delivering products and services quickly to maximize value. This course promises to be exciting with an eclectic mix from DevOps and Lean, Agile, Cynefin, Cynefin, and ITSM to guide you in accelerating your digital capabilities.
There is always a pipeline
We don’t know much about the Axelos ITIL pipeline, but there are other courses. The Digital and IT Strategy (DITS), which is expected to arrive in 2020, is the key title. DITS will be the second component of the ITIL Strategic Lead. W